INDUSTRY:
Service Design
CLIENT:
Eaton center
YEAR:
2024
EXPERIENCE:
MOCKUPS
Eaton Connect
about.
Eaton Connect transforms the CF Toronto Eaton Centre into an inclusive community hub by using hybrid service design to bridge the gap between commercial space and social belonging for new Canadians .
challenge.
New Canadians face three critical barriers: Navigation (complex multi-level mall layout), Belonging (lack of cultural connection in commercial spaces), and Accessibility (language barriers limiting participation). The challenge was to create a solution that works across physical and digital touchpoints without requiring English proficiency.
result.
-12+ tactile stamp stations deployed across 4 mall levels
-L-tool design removes language barriers for non-English speakers
-AR layer integrates navigation with community storytelling
-Service blueprint ensures scalable backend operations
